Shipping & Returns

We offer free FedEx Ground shipping nationwide!

The return policy is largely contingent on the reason for the return.

• Items that are damaged in transit will be subject to the carrier damage inspection process and will be reshipped once the carrier makes a ruling.
• Items that were incorrectly ordered by the customer must be shipped back to us at the customer’s expense. So please review your orders before placing them!
• Items that are defected, have poor fitment, or are poor quality will be shipped back to us at our own expense. We will issue a call tag, have the items picked up and brought back to us. However, the customer is responsible for making sure the items are properly repackaged and safe to be transited back to us. Any damage that occurs in transit back to us will be the customer’s responsibility.

The number one reason for a delay is because we’re out of stock on the item. While we do stock most of the items listed on our site, occasionally some of the more obscure items are out of stock. This is frequently the case with quarter panels, for example. Our build time/stock time on out of stock items is generally 2-4 weeks. Please note that for Canadian orders, sourcing can occasionally take longer than expected, so delays may be longer than expected for certain orders in Canada. If you have any questions about your order status, please call or email us directly and we can give you a specific update. If your order hasn’t shipped in 1-3 business day, then we’re likely out of stock, but we’re filling the order as fast as we can!

This is likely because the item you ordered is too large to ship via Canada Post or FedEx and must ship via freight truck. All freight shipments are a standard price regardless of destination.

No, we do not ship internationally outside of the US and Canada. US orders ship from our US location (noramstore.com) and Canadian orders ship from our Canadian location.